Zoom: Flexibility is at the heart of hybrid work

Zoom hosted a panel of their enterprise customers to help them understand how they approach these critical aspects of hybrid work.
Flexibility and Inclusivity are the core values of hybrid work.

Flexibility and autonomy are the key factors for employees in the hybrid working environment. “it’s about how we connect, develop the relationships that serve as the foundation for effective teams, and empower collaboration for both those in the office and those working remotely. “

Recently Zoom hosted a panel on July 13 of their enterprise customers to help them understand how they approach these critical aspects of hybrid work. There are some key messages that are worthy for us to study:

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Redesign workspaces to support hybrid work and encourage collaboration

Workspaces are evolved together with working philosophy. The traditional office, which heavily relies on closed offices, traditional meeting rooms, and cubicles, will not meet the needs of today’s hybrid working model.

On Zoom’s panel, lots of thought leaders have mentioned that they have been hard at work modifying their spaces to meet the diverse needs of their teams and implement a hybrid working model.

For example, some leaders mentioned that compared to their old building, which had closed-off offices and high cubicle walls, they have redesigned their office into an open playing field with virtual technology.

“We’ve put a lot of investment into redesigning our spaces to allow teams to collaborate a bit more closely. We also did a lot of planning to help us in that process. We asked our employees to designate one of five workstyles before they came back into the office to help us fine-tune the experience.”
Douglas Edwards, SVP, Enterprise Associate & Business Solutions at Humana

Inclusivity, inclusivity, inclusivity

How can businesses foster an environment in which employees feel included and engaged in both daily collaboration and workplace culture?

David Picot, SVP of BJ’s Wholesale Club – a retail company with 30,000 people, mentioned that it was incredibly important to reach out and touch base with the employees because most of them are never in the office but in the stores. Therefore they still need to created a series of town hall meetings for people to get in touch.

“We still have them, and people really enjoy the contact, the collaboration, and the opportunity to present different things.”
David Picot, SVP, Real Estate, BJ’s Wholesale Club

Chris Bedi, CDIO at ServiceNow also said that as a big fan of the casual interactions that happen on-site which can help them discover the unknown problems, they need to be dedicated to finding a way to create those casual and spontaneous interactions, whether in-person or remote, in order to increase inclusivity and connection.

Flexibility is at the heart of hybrid work

Just like recently Singapore Government suggests the companies to implement flexible working arrangements (FWA), many leaders agree that with the ability to work from the home, office, or work hybrid, people have greater flexibility in how they work than ever before.

For us, hybrid work is really about flexibility. We value the ability to collaborate in person, but we also highly respect the employees’ right to stay home if they don’t feel comfortable or aren’t able to come in.
Chris Bedi, CDIO at ServiceNow

Learn more: How do S’pore enterprises implement the best workplaces?

Based on our experience, to provide high flexibility and inclusivity, a hybrid office should use a comprehensive office management system, which helps employees use office resources efficiently, such as rooms, desks, and office equipment, and support them to have remote work and virtual meetings with their colleagues in the office.

Bookings ONE, one of the famous management systems, can help you to easily implement hybrid working at ease. You can easily perform virtual meetings, desk-hoteling, and digital office management with our Room Booking, Desk Booking, and Visitor Management features.

ONEs Software now has a dedicated page to introduce a series of hybrid working measures to help you solve problems. You may wish to go to https://ones.software/hybrid-workspace/ for further reference.

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